This Service Level Agreement (SLA) outlines the response expectations you can set for our various support channels.
support@flockjay.com (24 hour response)
Dedicated channels for admins (24 hour response)
(510) 462-2821 (Available for critical outages 24/7)
Direct access for admins for ongoing support and best practices
Built-in platform resource for FAQs and troubleshooting
We will address critical outages 24/7 via phone/messaging support.
You can expect a response within 24 hours through email, Slack, Teams channels, or from your CSM.