Flockjay is committed to providing our customers with exceptional support

This Service Level Agreement (SLA) outlines the response expectations you can set for our various support channels.

Support Channels


support@flockjay.com (24 hour response)

Slack & Microsoft Teams Channel

Dedicated channels for admins (24 hour response)


(510) 462-2821 (Available for critical outages 24/7)

Customer Success Manager (CSM)

Direct access for admins for ongoing support and best practices

User Guide

Built-in platform resource for FAQs and troubleshooting

Response Timeframes

Critical Outages

We will address critical outages 24/7 via phone/messaging support.

All Other Inquiries

You can expect a response within 24 hours through email, Slack, Teams channels, or from your CSM.

Additional Resources

The Flockjay user guide is built directly into the platform and offers a comprehensive resource for frequently asked questions (FAQs) and troubleshooting steps.

We are committed to your success!

If you have any questions or concerns regarding this SLA, please don't hesitate to contact us at support@flockjay.com.