Flockjay Security

We have an Information Security Program that is communicated throughout the organization. Our Information Security Program follows the criteria set forth by the SOC 2 Framework. SOC 2 is a widely known information security auditing procedure created by the American Institute of Certified Public Accountants.

Our organization undergoes independent third-party assessments to test our security and compliance controls.

We perform an independent third-party penetration at least annually to ensure that the security posture of our services is uncompromised.

Roles and responsibilities related to our Information Security Program and protecting our customer’s data are well defined and documented. Our team members must review and accept all of the security policies.

Our team must undergo employee security awareness training covering industry standard practices and information security topics such as phishing and password management.

All team members must sign an industry-standard confidentiality agreement before their first work day.

We perform background checks on all new team members in accordance with local laws.

All of our services are hosted with Amazon Web Services (AWS). They employ a robust security program with multiple certifications. For more information on our provider’s security processes, please visit AWS Security.

Our data is hosted on Amazon Web Services (AWS) databases. These databases are all located in the [United States]. Please reference the above vendor-specific documentation linked above for more information.

All databases are encrypted at rest.

Our applications encrypt in transit with TLS/SSL.

We perform vulnerability scanning and actively monitor for threats.

We actively monitor and log various cloud services.

We use our data hosting provider’s backup services to reduce any risk of data loss in the event of a hardware failure. We utilize monitoring services to alert the team if any failures affect users.

We have a process for handling information security events, which includes escalation procedures, rapid mitigation, and communication.

• Access to cloud infrastructure and other sensitive tools is limited to authorized employees who require it for their roles.
  
• Where available, we have Single Sign-on (SSO), 2-factor authentication (2FA), and strong password policies to protect access to cloud services.

We follow the principle of least privilege concerning identity and access management.

We perform quarterly access reviews of all team members with access to sensitive systems.

All team members must adhere to a minimum set of password requirements and complexity for access.

All company issued laptops utilize OnePassword for team members to manage passwords and maintain password complexity.

We undergo at least annual risk assessments to identify potential threats, including considerations for fraud.

Vendor risk is determined, and the appropriate vendor reviews are performed before authorizing a new vendor.