Support Channels
support@flockjay.com (24 hour response)
Customer Success Manager (CSM)
Direct access for admins for ongoing support and best practices.
Phone
(510) 462-2821 (Available for critical outages 24/7)
Slack & Microsoft Teams Channel
Dedicated channels for admins (24 hour response)
User Guide
Built-in platform resource for FAQs and troubleshooting.
Response Timeframes
Critical Outages
We will address critical outages 24/7 via phone/messaging support.
All Other Inquiries
You can expect a response within 24 hours through email, Slack, Teams channels, or from your CSM.
Additional Resources
The Flockjay user guide is built directly into the platform and offers a comprehensive resource for frequently asked questions (FAQs) and troubleshooting steps.
We are committed to your success!
If you have any questions or concerns regarding this SLA, please don't hesitate to contact us at support@flockjay.com.
